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Download Logs

This page explains how to download system logs from the OV20i camera and send them to Overview support for debugging or issue resolution.

Where to Find Logs​

  • Go to the System Settings section from the left-hand toolbar
  • Scroll to the Logs section

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Choose Time Range​

Select from the dropdown to specify how much history to include:

  • 6 Hours – Ideal for recent issues or short-term debugging
  • 24 Hours – Use if the issue happened earlier or intermittently

Download and Send​

  1. Click the Download Logs button

  2. The system will generate a .zip file

  3. Attach the file in an email to:

    support@overview.ai

  4. Include any context or description of what went wrong

Best Practices​

  • Download logs as soon as possible after the issue occurs
  • Add a timestamp or camera name in the email for clarity
  • If reporting image issues, attach a screenshot or the image URL too

🔗 See Also​